EOE ep. 235 | Customer Service & Creating the #1 Resort in Mexico — Fernando Flores
July 6, 2022 | Hosted by Jason Khalipa
We have another throwback episode of the EOE Podcast for you today. In this one, we revisit Jason’s conversation with Fernando Flores, the current GM at Waldorf Astoria Los Cabos Pedregal.
To say that the Waldorf Astoria Los Cabos Pedregal is phenomenal would be an understatement. Its résumé speaks for itself: The five-star resort is ranked by Forbes and TripAdvisor and has received a Travel + Leisure’s World’s Best Award since 2016. Jason and Fernando discuss how this degree of service and notoriety was possible. By creating and maintaining a service culture rooted in harvesting meaningful connections and positive impact, The Resort at Pedregal is second to none when it comes to the service industry. With over a decade of experience, Fernando provides insight and takeaways for any business owner in today’s show. Enjoy!
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